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IT leaders have looked past the hype to incorporate the technologies and trends that are relevant and started building what matters for the future of their departments and their organizations. Our most popular research and resources in 2024 show IT leaders recognized they need to be ready for an exponential technologies-driven era. In doing so, they also became well-positioned to lead their organizations in the future.

We saw core planning guidance such as the “CIO Playbook” and “Build Your AI Strategic Roadmap” rising to the top for IT leaders along with “AI Trends”, “Talent Trends,” and “Tech Trends.”
Mitigating rapidly evolving cybersecurity concerns continued to be top priority, including identity and access management, privacy, and information security strategy, as well as assessing and managing security risks.
IT leaders continued to focus on improving core IT areas such service desk, data quality, analytics, reporting, applications, and operations.

Position IT to shape the organization’s trajectory with our peer-informed lists of must-reads in 2024

As an IT leader, you’re navigating a dynamic technological landscape while facing unprecedented opportunities and risks. Use our most popular resources in 2024 to:

Ensure the optimal performance of your IT department, and back your decisions with proven methodologies and playbooks that lead to improved outcomes.
Get the guidance on AI, security, data, and applications, so you can innovate and stay competitive.
Stay up to date with the latest trends, generative AI principles, and technological advancements that will prepare you for exponential IT change.

Info-Tech’s Best of 2024 Report: IT Moves Into Position Research & Tools

1. Info-Tech’s Best of 2024 Report: IT Moves Into Position

Review this deck to see the most popular research we published in 2024. Book an analyst call with our experts to guide you to successful project completion.

Info-Tech’s Best of 2024 Report:
IT Moves Into Position

IT gets the playbook to future-proof the organization.

Info-Tech’s Best of 2024 Report

Research consumption reveals IT started building the foundation in 2024 to future-proof the organization

We’ve consolidated the most popular new research from 2024.

While keeping an eye on the technology trends and changes reshaping the landscape, IT leaders recognized they needed to build a strong foundation for the future of their organizations.
We saw core planning guidance such as the “CIO Playbook” and “Build Your AI Strategic Roadmap” rising to the top along with “AI Trends,” “Talent Trends,” and “Tech Trends.”
Mitigating rapidly evolving cybersecurity concerns continued to be top priority, including identity and access management, privacy, and information security strategy, and assessing and managing security risks.
They continued to focus on improving core IT areas such as service desk, data quality, analytics, reporting, applications, and operations.
IT leaders cut through the noise to adopt what’s changing, but built what matters to their organizations. In doing that, they became well-placed to lead their organizations in an exponential technologies-driven era.

Best Research & Products in 2024

“Here is Info-Tech’s most popular new research in 2024.”

Gord Harrison
Chief Research Officer
Info-Tech Research Group

Standardize the Service Desk
Build a solid foundation for future IT service improvements.
AI Trends 2025
The future of AI is here. Four key trends affecting CIOs.
Scale Up Your Requirements Management Practices
Embrace business analysis at the speed and scale of your organization.
Tech Trends 2025
High stakes. Exponential rewards.
Develop a Comprehensive IAM Improvement Strategy
A successful identity and access management program is built on solid foundational processes.
Privacy Regulation Roundup
A monthly report with actionable Info-Tech insights and links to research to assist you with becoming compliant with every relevant regulatory activity.

Best Research & Products in 2024

“Empower your entire IT team with targeted research in a wide range of IT topics.”

Jack Hakimian
Senior Vice President
Info-Tech Research Group

Build Your Data Quality Program
Quality data drives quality decisions.
Build an Information Security Strategy
Align the information security strategy to organizational goals and risks to create value.
Build a Reporting and Analytical Insights Strategy
Deliver actionable business insights by creating a business-aligned reporting and analytics strategy.
IT Talent Trends
Moving beyond the traditional building blocks to focus on the talent trends that will matter in 2025.
Assess and Manage Security Risks
Accelerate your security threat and risk assessments with AI.
Deliver Engaging Portfolio Reporting With Power BI
Help executive decision-makers lead from a position of knowledge.

Best Research & Products in 2024

“Beyond trends, Info-Tech provides deep-dive tools to help get you to action.”

Carlene McCubbin
Associate Vice President
Info-Tech Research Group

Rationalize Your Application Portfolio
Establish an evergreen application portfolio management (APM) program to deliver the best-possible return on investment.
IT Management & Governance Framework Capstone
An IT framework that empowers IT teams to succeed in the age of exponential technologies.
Deploy AIOps to Improve IT Operations
Transform your organization and revolutionize IT Operations by fostering a data-driven approach.
The CIO Playbook
8 secrets and 12 steps to systematically achieve IT excellence.
Build Your AI Strategic Roadmap
Build a robust strategy and ensure quality is at the core of everything you do.
Visualize the IT Operating Model
Demonstrate how IT continuously enables value for the organization.

Best Research & Products in 2024

“Our best-practice research and advisory services are designed to make your job easier.”

Aaron Shum
Vice President
Info-Tech Research Group

Develop and Implement a Security Incident Management Program
Create a scalable incident response program without breaking the bank.
Govern the Use of AI Responsibly With a Fit-for-Purpose Structure
Enable your organization to transparently deliver effective and human-centric AI.
Prepare for Microsoft 365 Copilot
Realize the potential when deploying Copilot for your employees and revolutionize their work.
Build an Annual IT Talent Strategy
A strategic approach to enable the IT workforce.
Drive Adoption and Sustain Transformational Change
Champion OCM and leave nothing behind.
Stop Wasting Time Evaluating Commoditized Products and Services
Exponential IT will drive all organizations toward simplified procurement processes.

Best of Research Centers

Exponential IT Research Center
IT leaders must adapt immediately to exponential advancements in technology led by Gen AI.
Artificial Intelligence Research Center
Augment the power of your organizational DNA through machine learning and artificial intelligence.
Data and Analytics Landscape
Negotiate the data and analytics disciplines to unlock the true value of your data.

Best of LIVE 2024

Exponential IT in Motion: Transform Your Organization by Transforming IT
Feature Keynote
2025 Tech Trends: What’s Coming and What To Do About It
Feature Keynote
Bending the Exponential IT Curve: Exciting Advancements in IT Process Improvement
Feature Keynote

Best of Diagnostics

IT Management & Governance Diagnostic
The overall success of an IT department will depend on the strength of its underlying core processes.
CIO Business Vision Diagnostic
Understand your key business stakeholders, find out what is important to them, and improve your interactions.
Application Portfolio Assessment
Find out what users really think of IT’s business applications.

Best of Concierge Services

Custom Vendor Landscape
Skip the guesswork: quickly understand a software marketspace with a concise, analyst-driven vendor snapshot based on secondary research.
IT Strategy Visualization Service
Design a boardroom-ready IT strategy presentation.
Data Strategy Review
Harness the value of the vast volume and variety of data that you’ve been capturing with an executive-friendly data strategy.

Best of Vendor Quadrants by SoftwareReviews

These buyer's guides are designed to help prospective purchasers make better decisions by leveraging the experiences of real users.

IT Service Management – Enterprise Data Quadrant
Human Capital Management – Enterprise Data Quadrant
Business Intelligence & Analytics – Enterprise Data Quadrant

Best of Training Programs

Women Leading IT
This program helps women in IT build a clear vision and actionable roadmap for their own career and expand their network of leaders in the industry.
AI Playbook
Build a scalable AI development plan that addresses challenges and includes all stakeholder perspectives.
Leading the People Side of Change Masterclass
Curated from the latest trends, enabling IT professionals to drive the future of work.

Best of Workshops

Build Your AI Strategic Roadmap
Transforming the organization with AI.
Standardize the Service Desk
Build a solid foundation for future IT service improvements.
Govern the Use of AI Responsibly With a Fit-for-Purpose Structure
Enable your organization to transparently deliver effective and human-centric AI.

Best of Industry Research

Improve Governance and Stakeholder Engagement to Curb Shadow AI
Identify applicable risks and implement targeted governance policies.
Leverage Artificial Intelligence to Overcome Resource Constraints and Technical Debt
Establish and execute an AI-driven technical debt management program.
Wireframe Your Generative AI Solution Design
Wireframe your generative AI solutions with a human-tech ladder to align project requirements.