Lead Strategic Decision Making With Service Portfolio Management

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There are no standardized processes for the intake of new ideas and no consistent view of the drivers needed to assess the value of these ideas.
IT is spending money on low-value services and doesn’t have the ability to understand and track value in order to prioritize IT investment.
CIOs are not trusted to drive innovation.

Our Advice

Critical Insight

The service portfolio empowers IT to be a catalyst in business strategy, change, and growth.
IT must drive value-based investment by understanding value of all services in the portfolio.
Organizations must assess the value of their services throughout their lifecycle to optimize business outcomes and IT spend.

Impact and Result

Optimize IT investments by prioritizing services that provide more value to the business, ensuring that you do not waste money on low-value or out-of-date IT services.
Ensure that services are directly linked to business objectives, goals, and needs, keeping IT embedded in the strategic vision of the organization.
Enable the business to understand the impact of IT capabilities on business strategy.
Ensure that IT maintains a strategic and tactical view of the services and their value.
Drive agility and innovation by having a streamlined view of your business value context and a consistent intake of ideas.
Provide strategic leadership and create new revenue by understanding the relative value of new ideas vs. existing services.

Lead Strategic Decision Making With Service Portfolio Management Research & Tools

Start here – read the Executive Brief

Service portfolio management enables organizations to become strategic value creators by establishing a dynamic view of service value. Understand the driving forces behind the need to manage services through their lifecycles.

Lead Strategic Decision Making With Service Portfolio Management – Executive Brief

1. Establish the service portfolio

Establish and understand the service portfolio process by setting up the Service Portfolio Worksheet.

2. Develop a value assessment framework

Use the value assessment tool to assess services based on the organization’s context of value.

3. Manage intake and assessment of initiatives

Create a centralized intake process to manage all new service ideas.

4. Assess active services

Continuously validate the value of the existing service and determine the future of service based on the value and usage of the service.

5. Manage and communicate the service portfolio

Communicate and implement the service portfolio within the organization, and create a mechanism to seek out continuous improvement opportunities.

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Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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