The Infrastructure and Operations Playbook

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Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.

As technology evolves exponentially, managing infrastructure and operations (I&O) has become more complex and time-consuming, leaving little energy for innovation. Our Infrastructure & Operations Playbook offers structured guidelines for service delivery, along with best practices for system reliability, incident response, automation, and scalability. Use the playbook to build an I&O foundation that enables consistent operations, reduces downtime, and promotes rapid, sustainable growth.

The Infrastructure and Operations Playbook Research & Tools

1. The Infrastructure and Operations Playbook – Program Overview

An overview of our 12-step, calendar-aligned, actionable framework to retool I&O into a solid foundation for IT transformation, supported by a matrix of methodologies, tools, and templates that can be adapted to your organization’s unique starting point. Prioritize, plan, delegate, and track Infrastructure & Operations Playbook initiatives as you work through each step, with guidance from Info-Tech analysts as needed.

8 Secrets & 12 Steps to Systematically Achieve I&O Excellence

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

12 Steps to Excellence in Managing Infrastructure & Operations

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

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You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

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Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.